Terms & Conditions

About these terms

These Terms & Conditions ("Terms") apply to your use of this website and to the property services provided by Sai Real Estate Marketing ("we", "us", "our"), Bora Commercial Complex (near UCO Bank), Survey, Beltola, Basisthapur, Guwahati, Assam 781028.

By using this website, or by asking us to help you rent, lease, buy or sell a property, you agree to these Terms. If you do not agree, please do not use the website or our services. Any written agreement we sign with you for a specific deal will take priority over these Terms where the two differ.

What we do, and our role

We are a real estate consultancy. We help with house rent, flat sale, commercial space, showrooms, godowns and storage, and land in and around Guwahati. Our work typically includes understanding your requirement, suggesting suitable properties, arranging site visits, helping the parties negotiate, and supporting the paperwork that follows.

We act as an intermediary. Unless we clearly say otherwise in writing, we do not own the properties we show. We are also not a party to the rent, lease or sale agreement between the owner and the tenant or buyer. That agreement, and the rights and duties under it, are between those parties.

We do not give legal, tax or structural engineering advice. Where you need it, we will suggest that you consult a qualified advocate, chartered accountant or engineer.

Property information and photos

The properties, photos and descriptions on this website and in our messages are shared in good faith, based on what owners tell us. However:

• Availability, rent, price and terms can change at any time, and a property may be let out or sold before we update our listings.
• Some photos on the website are representative examples of the kind of property we handle, and may not show a specific property currently available.
• Sizes, measurements and features are approximate until confirmed on site and in the documents.

Please confirm current details with us, and see the property yourself, before making any decision or payment.

Checking a property before you commit

We help where we can, but it is the tenant's or buyer's responsibility to check a property before committing. For purchases in particular, we strongly recommend that you, with the help of an advocate:

• check the seller's title and the chain of ownership documents;
• check land records (such as jamabandi and mutation) on the Assam land records portal or with the revenue circle office;
• get an encumbrance certificate to confirm the property is free of loans, charges or disputes;
• confirm building permission and approved plans from the relevant authority (such as GMDA or GMC) and, for flats, the occupancy certificate;
• for a flat, plot or building in a new project, check that the project is registered with the Assam Real Estate Regulatory Authority (RERA) where registration is required; and
• confirm that property tax, electricity and water bills, and society or maintenance dues are cleared.

We do not guarantee the title, legal status, approvals, construction quality or condition of any property.

Our service charges

• Our service charge (brokerage) will be clearly told to you before we take your requirement forward, and confirmed in writing (a message is enough) where possible.
• Unless agreed otherwise, the service charge becomes payable once a deal is finalised. This means when a rent or lease agreement is signed, or when a sale agreement is signed or the sale deed is registered, whichever comes first.
• GST or other taxes are added where applicable. We will give you a receipt or invoice for every payment you make to us.
• Once a deal is finalised, the service charge is not refundable, even if the parties later end the agreement early. The only exception is if we have agreed otherwise in writing.
• Direct dealing: if we introduce you to a property or to its owner, tenant or buyer, and within 6 months you finalise a deal for that property directly or through someone else, our service charge will still be payable.

Payments, tokens and staying safe

• Token money, advances, rent, security deposits and sale amounts are paid directly to the property owner (or as set out in the agreement), against a written receipt. We do not hold these amounts unless we agree to do so in writing and give you a receipt.
• Our service charge is paid only to Sai Real Estate Marketing, against our receipt or invoice.
• Beware of fraud: we will never ask you to pay a "booking fee" to an unknown account to "hold" a property you have not seen. If anyone claiming to be from our office asks for money in an unusual way, please call the office on +91 60022 05357 to check before paying.

Rentals and leases

• Every tenancy should be based on a written agreement that sets out the rent, security deposit, term, notice period, maintenance responsibilities and permitted use.
• Tenancies in Assam are governed by the applicable law. This includes the Assam Tenancy Act, 2021 as and where it is in force, which provides for written agreements, informing the Rent Authority, and limits on security deposits (two months' rent for residential and six months' rent for non-residential premises).
• Owners may require tenant police verification. Tenants agree to provide the documents needed for it.
• Stamp duty and registration charges for the agreement are paid by the owner and tenant as they agree between themselves.
• Any dispute about rent, deposits, repairs or vacating the premises is between the owner and the tenant. We will try to help both sides reach an agreement, but we are not responsible for either party's failure to meet their obligations.

Sale and purchase

• A sale is completed only when the sale deed is executed and registered at the Sub-Registrar's office. A token or an unregistered agreement does not by itself transfer ownership.
• Stamp duty, registration fees, mutation charges and any taxes on the sale are paid by the buyer and seller as the law and their agreement require.
• Any bank loan is between the buyer and the lender. We are not responsible if a loan is not approved.

If you list a property with us

By listing a property with us, you confirm that:

• you own the property or are legally authorised to let or sell it, and there is nothing stopping you from doing so;
• the information and documents you give us are true and complete, and you will tell us promptly if anything changes (including if the property is no longer available); and
• you allow us to photograph the property and to show its details and photos to enquirers, on this website and on our social media pages.

Listing with us is not exclusive unless we agree otherwise in writing.

If you are looking for a property

• Give us accurate information about your requirement and, when a deal goes ahead, genuine identity documents.
• Attend site visits at the agreed time, and treat the property, its owners and occupants with respect.
• Keep details of other parties shared with you confidential, and use them only for the deal in question.

Using this website

• You may browse this website and share links to it for personal, non-commercial use.
• The text, photos, design and logo on this website belong to Sai Real Estate Marketing, or are used with permission. Please do not copy them for another website or listing without our written consent.
• Client names and logos are shown to indicate businesses we have worked with. They remain the property of their respective owners and do not imply endorsement.
• Do not misuse the website: for example, by trying to hack it, overload it, or copy its content in bulk.
• Links to Google Maps, WhatsApp, Instagram, Facebook and other sites are provided for convenience. We are not responsible for their content or practices.
• We aim to keep the website available and accurate, but we do not promise it will always be error-free or uninterrupted.

Your personal information

How we collect, use and protect your personal information is explained in our Privacy Policy, which forms part of these Terms. By contacting us, you agree that we may call, WhatsApp or email you about your enquiry.

Limits of our responsibility

We will provide our services with reasonable care and skill. To the extent permitted by law:

• We are not responsible for the actions, defaults or statements of property owners, tenants, buyers or other third parties. This includes non-payment of rent, refusal to vacate, failure to refund a deposit, or failure to complete a sale.
• We are not responsible for defects in title, missing approvals, or the physical condition of a property that could not reasonably have been known to us.
• We are not liable for indirect losses such as loss of business, profit or opportunity.
• Our total liability to you for any matter will not exceed the service charge you paid us for the transaction concerned.

Nothing in these Terms limits any right you have that cannot be excluded by law, including your rights as a consumer under the Consumer Protection Act, 2019.

Your responsibility to us

If we suffer loss because you gave us false information or documents, or because you broke these Terms or the law, you agree to make good that loss, including reasonable legal costs.

Disputes and governing law

If you are unhappy with our service, please talk to us first. Most issues can be sorted out quickly. Contact the office or our Managing Director, Ashim Khaund, and we will try to resolve the matter within 30 days.

These Terms are governed by the laws of India. Subject to your rights under consumer protection law, the courts at Guwahati, Assam will have jurisdiction over any dispute arising from these Terms or our services.

Changes and contact

We may update these Terms from time to time. The "Last updated" date at the top of this page shows the latest version. Changes do not affect deals that were already finalised before the change.

If any part of these Terms is found to be unenforceable, the rest will continue to apply.

Read our Privacy Policy →